Política de reembolso
VICENZE — Return & Refund Policy
At VICENZE, we aim to ensure a transparent, fair, and smooth shopping experience for our global customers.
If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
You may request a return within 7 days after the delivery date.
To be eligible for a return, the item must be:
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Unused and in the same condition in which it was received
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Free of damage or signs of wear
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In its original packaging
Items returned with damage, missing parts, or not in their original condition may not qualify for a refund.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Please provide:
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Order number
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Full name
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Reason for return
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Photos of the item (if applicable)
After reviewing your request, we will send you detailed instructions on how and where to send your package.
3. Return Shipping Costs
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The customer is responsible for the return shipping fees, except in cases where:
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The item arrived defective
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The item was incorrect due to an error on our part
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We recommend using a trackable shipping service, as VICENZE is not responsible for lost return packages.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original method of payment.
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Processing time may vary depending on your bank, card issuer, or payment platform.
Please allow up to 7–14 business days for the refund to appear after approval.
5. Non-Refundable Items
The following items cannot be refunded:
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Gift cards
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Final sale items (marked as “Final Sale”)
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Items purchased with improper use of discount codes
6. Exchanges
We only replace items if they are defective or damaged upon arrival.
For size, color, or preference changes, please request a refund and place a new order.
To start an exchange, contact: usevicenze@gmail.com
7. Order Issues or Damaged Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery.
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Include photos of the product and packaging.
We will prioritize your case to provide a replacement or refund.
8. Contact Information
If you have any questions about our Return & Refund Policy, please contact us: