Política de envío

VICENZE — Shipping Policy

Thank you for shopping at VICENZE. This Shipping Policy outlines how we process, ship, and deliver orders to customers worldwide.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing time is separate from shipping time.

2. International Shipping

We proudly ship to customers worldwide.

Estimated delivery times vary by destination:

  • Standard International Shipping: 7–21 business days (average)

  • Express Shipping: When available, delivery times may vary depending on the carrier

Please note: Delivery time may be affected by customs inspections, local postal services, or international logistics delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method

  • Package weight and size

All charges will be displayed before payment confirmation.

4. Customs, Duties & Taxes

Your order may be subject to customs fees, import duties, or taxes imposed by your local government.

  • These charges are not included in product or shipping prices.

  • Customers are responsible for paying any customs-related fees in their country.

  • VICENZE is not responsible for delays caused by customs authorities.

We recommend checking local customs regulations before placing your order.

5. Order Tracking

Once your order has shipped:

  • You will receive a tracking number via email.

  • Tracking updates may take up to 48 hours to appear on the carrier’s website.

Some countries may have limited tracking updates once the package enters local postal systems.

6. Incorrect or Incomplete Address

If an order is returned to us due to:

  • Incorrect address

  • Incomplete address

  • Recipient unavailable

The customer may be responsible for reshipping costs.

Please ensure your address is accurate at checkout.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window:

VICENZE is not responsible for packages lost due to:

  • Incorrect address provided by the customer

  • Delivery refusal

  • Unclaimed packages

8. Damaged Packages

If your order arrives damaged:

  1. Take photos of the item and packaging

  2. Contact us within 48 hours at usevicenze@gmail.com

We will assist you with a replacement or refund according to our Return & Refund Policy.

9. Contact Information

For questions regarding shipping, please reach out to us:

📧 usevicenze@gmail.com